Privacy Policy

1. Information We Collect

The information we collect depends on how you interact with FRK Store. It may include the following categories:

• Contact information: such as your name, email address, telephone number, and shipping or billing address.
• Order information: such as products purchased, order details, delivery information, and transaction-related records.
• Account information: such as account details and preferences, if you create a customer account.
• Communications: information you provide when you contact us, submit a form, or request customer support.
• Device and usage information: such as browser type, device information, IP address, and interactions with our website, where collected through website technologies.

We may receive information from service providers that help operate our store, process transactions, provide analytics, or support our business, as permitted by applicable law.

2. How We Use Your Information

Depending on the circumstances, we may use personal information to:

• Process, fulfil, and manage orders and payments.
• Arrange shipping, delivery, returns, and customer support.
• Respond to enquiries and communicate about purchases.
• Operate, maintain, secure, and improve our website and services.
• Detect, investigate, and help prevent fraud or unauthorised activity.
• Comply with applicable legal, tax, accounting, and regulatory obligations.
• Send marketing communications where permitted and in accordance with your preferences and applicable law.

3. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, and similar technologies to support website functionality, remember preferences, understand site usage, measure marketing performance, and, where enabled, personalise advertising.

You may be able to manage cookies through your browser settings or through any privacy or cookie controls offered on our website. Blocking certain cookies may affect some website features.

4. How We Share Information

We may disclose personal information to third parties when reasonably necessary to operate our store, provide services, or meet legal obligations. These parties may include:

• Shopify and technology providers: to host and operate our online store.
• Payment providers: to facilitate and manage transactions.
• Shipping and fulfilment providers: to deliver orders and manage shipment updates.
• Analytics and marketing providers: where used, to understand website activity and measure or deliver marketing.
• Professional advisers and authorities: where necessary for legal compliance, protection of rights, or the handling of legal claims.

We do not state that every category of provider listed above is currently used by FRK Store. The final policy should reflect the services and integrations actually enabled on our website.

5. Shopify and Service Providers

FRK Store operates on Shopify or may use Shopify services to support its online store. Information processed through the platform may be handled in accordance with Shopify's applicable privacy terms.

You can review Shopify's consumer privacy information at Shopify's Privacy Policy.

6. Advertising and Analytics

If analytics or advertising tools are enabled, information about website visits and interactions may be processed to measure campaign performance, understand customer behaviour, or support advertising. Some technologies may use cookies or similar identifiers.

The tools currently enabled on FRK Store should be reviewed before publication. Where required by law, consent or other applicable controls must be provided for relevant tracking technologies.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, recordkeeping, dispute resolution, security, and legal compliance. Retention periods may vary depending on the type of information and the reason it is held.

8. Data Security

We use reasonable measures intended to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. No method of transmission or electronic storage can be guaranteed to be completely secure.

9. Your Privacy Rights and Choices

Depending on where you live and the laws that apply, you may have rights to request access to, correction of, or deletion of certain personal information, or to object to or restrict certain processing. You may also have rights concerning targeted advertising, certain disclosures of personal information, and marketing communications.

Where applicable, we will handle privacy requests in accordance with the relevant legal requirements. You may also unsubscribe from marketing emails using the unsubscribe option included in those messages, where available.

10. Children's Privacy

Our website is not intended to be used by children who are not permitted to make purchases or use the service under applicable law. We do not knowingly collect personal information from children in circumstances where collection is prohibited. If you believe a child has provided us with personal information improperly, please contact us.

11. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. Please review their privacy policies before providing personal information to them.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When changes are made, we will update the date shown at the top of this page. Where required by law, we will provide additional notice.

13. Contact Us About Privacy

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us through our Contact Us page.