Have a question before or after placing an order? Find answers to common questions about shopping with FRK Store below.
Products
Where can I find product details and dimensions?
Check the individual product page for available descriptions, dimensions, materials, finishes, and other product information. If you need clarification, please contact us before ordering.
How do I care for my FRK Store purchase?
Care requirements vary by product and material. Follow any care instructions provided with the item or on its product page. Contact us if you need further guidance.
Will the product look exactly like the pictures?
Product images are intended to represent the item as accurately as possible. Colours and finishes may appear slightly different depending on lighting, photography, and your screen settings.
Orders & Payments
How do I place an order?
Browse the collection, select your preferred product, add it to your cart, and follow the checkout steps to enter your shipping details and complete your purchase.
What payment methods are accepted?
The payment methods available for your purchase are displayed during checkout. Please check the options shown before completing your order.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible with your order number. Changes may not be possible once an order has been processed or dispatched.
Shipping & Delivery
How long will delivery take?
Available delivery estimates depend on your destination and shipping method. Check the information shown at checkout and any updates provided in your shipping confirmation.
How can I track my order?
If tracking is available for your shipment, use the tracking details provided in your shipping confirmation. You can also contact us if you need help locating your order.
What should I do if my order arrives damaged?
Contact us with your order number and photographs of the item and packaging, if possible. Our team can review the issue and explain the next steps under the applicable store policy.
Returns & Refunds
Can I return or exchange an item?
Return and exchange eligibility depends on the applicable FRK Store policy. Please review the Returns & Exchanges page before submitting a request.
When will I receive my refund?
Refund timing depends on the return review, the applicable policy, and your payment provider. Contact us if you need assistance with a refund enquiry.
Still Have a Question?
If you couldn't find the answer you need, send us a message and include your order number if your question relates to a purchase.
Contact Us